Our evidence-based and efficient framework is entirely based on a Stepped-Care Approach which aims to ensure the right people receive the right service at the right level of intensity at the right time.
This means that the care for each guest is planned around what they need and what is recommended for them – far more effective and meaningful than something cookie-cutter. We’re acutely aware that what brings one person a sense of ease may not be helpful for their best friend.
The Stepped-Care Approach for mental health as a whole has been endorsed at the highest levels in Australia (we’re talking Federal Government and Medicare). The framework was also endorsed by the Mental Health Productivity Commission in 2020.